Prove your critical customer journeys work in live production — before customers or regulators discover they don't. WTSS acts as your bank's friendly customer, so you see what you cannot see yourself.
20+ years, banks only — 800+ retail, corporate and institutional accounts worldwide.
800+ retail, corporate and institutional accounts worldwide rely on WTSS to verify the payment rails & standards their customers use
…and TrueSight feeds the observability stack you already run
Every control mechanism sees part of the picture. None proves that a real customer can complete the journey — that a live payment actually reaches the beneficiary.
Observes the health of components and systems.
Observes the service as a customer actually experiences it.
Can you verify, right now, that real customers can complete your most critical end-to-end banking journeys in production? WTSS is the missing assurance layer.
One platform, acting as your customer — to monitor, verify and de-risk everything that touches their journey.
Continuous, end-to-end monitoring of your transaction chains from the customer’s perspective.
Learn moreVerify every release, migration and config change from the outside in — before go-live.
Learn moreValidate new transaction services in live production with minimal risk, before launch.
Learn moreFrom the first tap to final settlement, WTSS verifies and monitors the moments that define your customers' experience.
Real-world payments & direct-debit verification, end to end.
Learn moreAssure global excellence in cross-border and FX transactions.
Learn moreKeep online sales flowing; optimise acquiring & card payments.
Learn moreVerify secure login, authorisation and signing (CIAM).
Learn moreVerify balances, statements, notifications and reporting flows.
Learn moreDe-risk banking migrations with before/after journey verification.
Learn moreMonitor onboarding & sales journeys so conversion never slips.
Learn moreSee every verification solution across the financial value chain.
View allWTSS is playing an integral role in how Citi safeguards its clients when releasing new products and features. It's not just internal testing — leveraging WTSS we can validate releases through the client lens, so they experience nothing short of excellence from day one.
WTSS has enabled us to detect incidents from a true customer perspective much faster. By using WTSS, our mean time to detect has been reduced significantly, by up to 50%. At the same time, teams gain immediate insight into concrete customer impact backed by tangible evidence.
Thanks to WTSS, being our pilot customer, we are able to launch our new global treasury services with complete confidence. It is great that they have capabilities all over the world. Their rigorous testing and actionable insights are very valuable.
When an incident occurs, we receive an alert from WTSS that clearly shows the correct and incorrect situation. This is an invaluable feature! It allows us to estimate the customer impact instantly and select the right escalation level.
Transformed incident & crisis management with always-on, outside-in detection, predictive analytics and accelerated root-cause analysis — enabling instant customer-impact assessments. Now embedded in the line organization and integrated into the monitoring stack.
Continuous verification of multiple file-transfer channels, validating the full end-to-end payment chain in production as their always-on customer — domestic and international, multi-currency, with intensified checks around cut-off times.
Embedded in Product Acceptance with mandatory involvement in high-risk launches. Led end-to-end journey testing after major re-platforming — safeguarding multi-billion clearing — and acts as first live production customer for the Virtual Accounts program.
Around 100 authentication robots run 200+ real customer journeys in production, 24/7, across app, web, API and file transfer. Every alert carries visual evidence of what the customer really experiences; every run produces time-stamped, DORA-ready proof.
When you can finally see your customers' reality, everything downstream improves — from incident response to satisfaction.
Start with a scoped outside-in verification of one critical customer journey. No changes to your existing stack — evidence from live production within hours.
